Privacy Policy
Last updated: November 22, 2025
This Privacy Policy describes how DGWalaa collects, uses, and protects information from restaurants, staff, and guests who interact with the platform.
1. Information We Collect
DGWalaa may collect restaurant account details (such as business name, contact person, email, and billing information), usage data from the admin dashboard, and limited guest order information required to place and fulfil orders. Guest payment details are handled by integrated payment providers where applicable.
2. How We Use Information
Information is used to operate and improve the service, including processing orders, providing customer support, monitoring performance, and communicating product updates. Aggregated and anonymized data may be used to understand general usage trends, but not to identify individual restaurants or guests.
3. Data Sharing
DGWalaa does not sell personal data. Information may be shared with service providers who help deliver the platform (such as hosting, analytics, or payment partners), and only to the extent necessary for them to perform their services. Data may also be disclosed if required by law or to protect the rights, property, or safety of users and the service.
4. Data Security
Reasonable technical and organizational measures are used to protect data in transit and at rest. This can include encryption, access controls, and regular monitoring. However, no online system can guarantee absolute security, and restaurants should also follow good security practices for their own devices and accounts.
5. Data Retention
Information is retained for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Certain records, such as invoices or basic account details, may need to be kept for longer periods under applicable law.
6. Your Rights and Choices
Depending on your region, you may have rights to access, correct, or delete certain personal information. Restaurant admins can update much of their account information directly from the dashboard, or they can contact support for specific requests. Some data may be retained where required for legal or operational reasons.
7. Changes to This Policy
This Privacy Policy may be updated occasionally. When changes are significant, DGWalaa will highlight them in the dashboard or via email so that restaurants can review the updates.
8. Contact
For questions about this Privacy Policy or data handling practices, restaurants can reach out via the contact page or email support at support@qrorder.com.